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論壇 http://www.happyforum.org/happy/ 歡迎至論壇討論
Time：第281次例會，2010年12月11日（週六）下午14:30-17:30
Place：
viewtopic.php?t=15
Agenda
14:30~15:20 Session I: Ice Breakers + Topic Discussion Q1-Q3
15:20~15:30 Session I Feedback
15:30~15:50 Speaker Session
15:50~16:00 Change Group + Break
16:00~17:00 Session II: Ice Breakers + Topic Discussion Q4-Q6
17:00~17:15 Session II Feedback
17:15~17:30 Handover Ceremony
Taipei Dinner Location
Taipei Host: Vanessa / Speaker: Raymond / Photographer: Elaine's Team / Gourmet: Brian Huang / Happy Time: Paul Tsai
Ice Breakers:
Please introduce yourself to your group.
What do you do for a living? What do you do for fun?
How did you learn about Happy Club?
What current events have you noticed recently?
What are some restaurants you enjoy around Taipei?
What good movies or concerts have you enjoyed lately?
How did you spend your holidays? Was it hard to readjust after the break?
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Topic Discussion Article: 10 Best Stores for Customer Service (文章)
Questions for Discussion:
Session 1
1. Do you prefer to go shopping online or in a store? Why? If you are a store owner, how highly do you value customer service?
2. As a customer, what do you think is the most important factor in providing excellent customer service? What are your reasons? Is the customer always right in your opinion?
3. In your opinion, is the quality of customer service related to the consumer's desire to buy? If so, please illustrate.
Session 2
4. Please share your stories of good or bad customer service that you have experienced to your group.
5. Do you think customer service is related to culture differences? For example, most of people are impressed about Japan』s polite customer service.
6. Are you willing to pay more to buy a product from a store which provides better service? How much more are you willing to pay?
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More info: Customer Service Wiki
Related TED Talk - Seth Godin on standing out
Vocabulary Help
注意事項(台北)：
1. 請準時兩點半(場地限定45人)到東吳大學城區部遊藝廣場2樓!
2. 請務必自行列印文章和Questions for discussions.
3. 與會者不必報名 但請先閱讀過文章，並仔細想過所有的問題，謝謝合作!
4. 新人入場費 100 NT / 會員入場費 50 NT / 可當3次新人 (for 場地租費 etc.)
5. 會員費 1000 NT 永久有效
6. 聚會時請勿講中文或討論政治/種族/宗教/性
7. 聚會完後有聚餐請踴躍參加
8. 每個月不定期有戶內外活動請踴躍參加
Announcements(Taipei)：
1. Please arrive at the 2nd Floor Arts Center of Soochow University on time at 2:30 PM (venue capacity 45 ppl)
2. Please print out the article and discussion questions
3. No need to sign up, but please read the article and think about the questions!
4. Guest Entrance Fee 100 NT / Member Entrance Fee 50 NT / Up to 3 Audits (fee for rent, etc.)
5. Membership fee 1000 NT no renewal necessary
6. Highly discouraged in venue: speaking Chinese and forcing your views on politics/racism/religion/sex
7. Feel free to attend our weekly dinner after gathering
8. Feel free to join our many outings
台北，每週六 2:30-5:30 PM
Taipei, every Saturday
Place:
viewtopic.php?t=15
Map from Google Street View
